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# If iSync can’t communicate with a Symbian OS phone

Some Symbian OS phones sync with iSync using software called the “iSync Agent.” If you have a Symbian OS phone and see a message that iSync can’t communicate with it, you may have removed or turned off the iSync Agent on your phone. To sync the information on your phone and computer you must make sure iSync Agent is running again.

## To make sure the iSync Agent is running:

1. Find the iSync Config application on your phone and open it.

   For information about finding or opening applications on your phone, see the instructions that came with your phone.

   If you can’t find the iSync Config application on your phone, you’ll need to reinstall it. If the alert message telling you that iSync can’t communicate with your phone is still open, click the button in the message that opens the Phone Setup Assistant and follow the instructions that appear. (If you’ve already closed the message window, try syncing your phone again, and the alert message will reappear.)

2. If the iSync Agent is not running, you’ll see a message on your phone asking you if you want to start the iSync Agent. Choose the option to start the iSync Agent.

3. Try syncing your phone again by clicking the Sync Devices button in iSync.

4. If you see the same message telling you iSync can’t communicate with your phone, try turning your phone off and on again.

   You may need to wait up to 30 seconds for your phone to finish restarting.

5. Try syncing your phone again by clicking the Sync Devices button in iSync.

6. If you see the same message again, click the button in the message window to open the Phone Setup Assistant, and follow the instructions that appear to reinstall the iSync Agent software.