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# If you don’t see information you expect after a sync

If your information doesn’t appear to be synced correctly across devices, check the following:

- Make sure you’ve set up each device to sync with only one computer. If you add a device to more than one computer, your information may not sync correctly.

- Make sure all your devices are properly connected to (or within Bluetooth range of) your computer. If a device is not present during a sync, it won’t be updated until the next time it’s present.

- You may have synced conflicts that need to be resolved. To see if you have any sync conflicts or to resolve them, choose iSync > Preferences and make sure the “Show status in menu bar” checkbox is selected. Then choose Resolve Conflicts Now from the sync status menu on the right side of the menu bar (if you don’t have any conflicts, you won’t see this menu item). Follow the instructions in the Conflict Resolver to resolve the conflicts.

- If you see duplicate or incorrect information on a device after you’ve removed the device from iSync on one computer and added it to iSync on another computer, you need to reset the information on the device using the information on the computer you’re planning to use for syncing.

Resetting the information on your devices

- If you don’t see the information you expect to see after syncing, you may have tried to cancel a reset before it was finished. Once the reset sync process has begun, you can’t cancel it. Clicking the Cancel Sync button in iSync (or choosing Cancel Sync from the sync menu) only postpones the reset until the next time you sync.

- If you’ve resolved sync conflicts or changed your setup or any settings, try syncing again.